Privacy Policy

Last updated: January 1, 2026

CasiGo operates casigo-canada.com and takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We're bound by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws.

If you're playing through iGaming Ontario, additional requirements under the Alcohol and Gaming Commission of Ontario (AGCO) may apply to how we process your data.

Who We Are

CasiGo is the operator of casigo-canada.com, an online casino platform serving Canadian players. When this policy refers to 'we', 'us', or 'our', it means CasiGo. When it says 'you', it means you — the person reading this and using our site.

What Information We Collect

We collect information in a few different ways. Some of it you give us directly. Some of it we gather automatically when you use the site.

• Full name, date of birth, and contact details (email address, phone number, mailing address)
• Government-issued ID documents for identity verification purposes
• Payment information, including deposit and withdrawal records
• Your gaming activity, account history, and transaction logs
• Device information, IP address, and browser type when you visit our site
• Communications you send us, including support tickets and live chat logs

We do not store full credit card numbers on our servers. Payment processing is handled by regulated third-party providers.

Why We Collect It

There's a reason behind every piece of data we ask for. We collect your information to:

• Create and manage your CasiGo account
• Verify your identity and age (you must be 19+ in most provinces, 18+ in Alberta, Manitoba, and Quebec)
• Process deposits and withdrawals in Canadian dollars
• Meet our legal obligations under anti-money laundering (AML) regulations
• Detect fraud and keep the platform secure
• Provide customer support
• Send you account-related communications and, where you've opted in, promotional offers

Legal Basis for Processing

Under PIPEDA, we need a valid reason to collect and use your personal information. Depending on the situation, we rely on your consent, our contractual obligations to you, or our legal and regulatory requirements. For Ontario players, we also comply with iGaming Ontario's data handling standards.

How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in certain situations:

• With payment processors and banking partners to handle your transactions
• With identity verification services to confirm who you are
• With iGaming Ontario and the AGCO when required by law
• With fraud prevention and security services
• With our technical service providers who help run the platform

Any third party we work with is contractually required to protect your data and use it only for the purpose we've shared it for.

How Long We Keep Your Data

We keep your account information for as long as your account is active. After you close your account, we're legally required to retain certain records for a minimum of five years under AML regulations. Other data may be kept for shorter periods depending on what it is.

Your Rights

You have real rights over your personal information. You can:

• Ask us what personal data we hold about you
• Request corrections if something is wrong
• Withdraw consent for marketing communications at any time
• Ask us to delete data we no longer need (subject to our legal retention obligations)

To exercise any of these rights, contact us at [email protected]. We'll respond within 30 days.

Data Security

We use SSL encryption, secure servers, and strict internal access controls to protect your data. No system is 100% foolproof, but we take every reasonable step to keep your information safe.

Children's Privacy

CasiGo is strictly for adults. We do not knowingly collect data from anyone under the legal gambling age in their province. If we discover a minor has created an account, we'll close it immediately and delete the associated data.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we'll notify you by email or through a notice on the site. The date at the top of this page always reflects when it was last revised.

Contact Us

Questions about this policy? Reach us at [email protected] or write to us at our registered address. We're happy to help.

Play responsibly. Gambling should be fun. If it stops being fun, help is available at ConnexOntario (1-866-531-2600) and the Responsible Gambling Council at responsiblegambling.org. 19+